Refund Policy
Refund Policy 💰
At Zolenzaa, your satisfaction is our number one priority. If you are not completely happy with your purchase, we are here to help. We offer a 30-Day Money Back Guarantee on all orders.
✅ 30-Day Money Back Guarantee
You have 30 days from the date you received your item to request a return or refund. To be eligible for a refund, your item must be unused, in the same condition you received it, and in its original packaging.
📋 Eligible Refund Reasons
- ✅ Item arrived damaged or broken
- ✅ Item is defective or not working
- ✅ Wrong item was delivered
- ✅ Item did not match the product description
- ✅ Item never arrived (after 30 business days)
🔄 How to Request a Refund
- Email us at zolenzaa@gmail.com with your order number
- Include a brief description of the issue and photos if applicable
- Our team will review your request within 24-48 hours
- Once approved, your refund will be processed within 5-10 business days
💳 Refund Method
Approved refunds will be returned to your original payment method. Processing time depends on your bank or card provider but typically takes 5-10 business days to appear on your statement.
📧 Contact Us
For any refund requests or questions, contact us at zolenzaa@gmail.com. We are always happy to help and will respond within 24 hours.